Shipping policy

Payment Methods Accepted

Fly Wing USA offers a simple, fast, and secure payment process. We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • PayPal Credit
  • Amazon Pay
  • Apple Pay
  • Shop Pay
  • Affirm
  • AfterPay
  • Klarna

Our goal is to provide ultra-fast shipping combined with accuracy to ensure your order is received promptly and without error.

Shipping Policies & Customer Information

Multiple Shipping & Billing Addresses

You may use multiple shipping and billing addresses as needed. It is your responsibility to maintain and update address details. Fly Wing USA cannot be held liable for orders shipped to incorrect addresses.

PayPal Shipping Address

For PayPal payments, the shipping address entered during checkout—not the one in your PayPal account—will be used.

Please update your shipping address with us or in your account before placing your order.

Free Ground Shipping

Orders of $99 or more qualify for free ground shipping within the USA (lower 48 states). Additional fees may apply for Alaska, Hawaii, and Puerto Rico based on parcel size.

Free shipping methods may include UPS Ground or USPS Priority/1st Class Mail, selected at our discretion.

Free shipping delivery times are estimated at 5–7 business days and are not guaranteed.

If you require faster delivery, we recommend upgrading your shipping method.

Shipping Promotion Eligibility and Exclusions

Shipping promotions apply only to completed purchases and do not apply to returned or refunded orders.

High Demand & Order Processing

During peak seasons or promotions, orders may be processed on weekends, but carriers only pick up Monday–Friday (excluding holidays).

Orders marked "Complete" with tracking on non-business days may not yet be with the carrier.

Estimated Delivery Times

Standard shipping typically takes 3–5 business days; expedited shipping takes 2–3 business days. While we strive for same-day shipping, it is not guaranteed.

Lost Orders

If you suspect your order is lost, contact customer service with your order number. We can initiate a trace with carriers.

Trace processing may take several days (domestic) to weeks (international). We are not liable for delays beyond our control but will assist diligently.

Shipping FAQs

  • When will my order ship?
    We aim to ship orders the same day they are placed, but factors like high demand, fraud review, and cutoff times may delay shipment.
  • Is same-day shipping guaranteed?
    No, but early orders are often shipped the same day.
  • Does Next Day Air guarantee next-day delivery?
    UPS Next Day Air orders placed before our 1:00pm CST cutoff are guaranteed next-day delivery. Other methods are not guaranteed.
  • Are USPS/UPS delivery estimates accurate?
    They are estimates, not guarantees.
  • What shipping method is used for free shipping?
    We select the most economical method based on parcel size and weight. Delivery time is not guaranteed.
  • Is Priority Mail eligible for refund if late?
    No refunds or credits are offered for delays with USPS or other unsecured methods.
  • Do all orders $99+ qualify for free shipping?
    Most do, but some bulky or discounted items may not qualify.
  • Can I waive signature-required delivery?
    Signature requirements depend on order value and cannot usually be waived. Contact us before shipping for possible accommodations.
  • Why doesn’t my tracking number work yet?
    Tracking activates only after carrier pickup and may take hours to update.
  • My package is delayed. What can I do?
    Check tracking first, then contact us if no update after several days for assistance.
  • My order arrived damaged or with errors. What should I do?
    Contact us with your order number immediately. Photos may be requested for verification.
  • My order arrived with shipping damage. What now?
    Refuse shipment or contact the carrier, then notify us for further instructions.

Customs & International Shipping

International orders may incur customs, duties, taxes, or brokerage fees, which are the customer’s responsibility. We do not falsify customs documents or values.

Failure to pay such fees may result in order abandonment without refund.

Canadian UPS shipments incur brokerage fees due to UPS not being a bonded carrier; fees are the customer’s responsibility.

Contact your local customs office for more details.

Military Addresses (APO/FPO)

We proudly ship to APO/FPO addresses via USPS only.

Due to shipping restrictions, some orders may not qualify for free economy shipping. Our customer service will contact you if additional fees apply.

Alternate USA Shipping Addresses

We can ship to alternative US addresses (e.g., hotels, business) but increased fraud verification may apply.

Please verify all shipping details carefully to avoid delivery issues.