Frequently Asked Questions
Our Frequently Asked Questions section covers everything from shipping and returns to technical support and warranty.
Have a question? We've got you covered. Browse our frequently asked questions to find the answers you need to get the most out of your RC helicopter experience. If you can't find what you're looking for, don't hesitate to reach out to our support team.
First-Time Use
Q: I'm a first-time user. Where should I start?
A: Welcome! We recommend starting with our Helicopter Operation Guide. It covers everything from unboxing to your first flight. The BELL206 and UH1 tutorials are particularly helpful for beginners.
Q: How do I properly inspect my helicopter before my first flight?
A: A thorough pre-flight inspection is crucial for safety. Please watch our detailed guide on how to inspect your helicopter to ensure everything is in perfect working order.
Q: Is there a guide for installing the rotor blades?
A: Yes, proper blade installation is critical. You can find a step-by-step tutorial here: Rotor Blade Installation Tutorial.
Troubleshooting
Q: My helicopter is shaking excessively during flight. What's wrong?
A: Shaking can be caused by a few factors. Our comprehensive video, Solutions for Helicopter Shaking, addresses common causes and solutions applicable to all models.
Q: The helicopter shakes on the ground during takeoff or landing, but not in the air. Why?
A: This is a classic sign that your rotor blades are either too loose or too tight. This quick tutorial will show you how to adjust them correctly.
Q: My helicopter suddenly fell from the sky, but I didn't crash it. Is it a quality issue?
A: We understand your concern. While it feels like a product issue, these incidents are almost always due to operational errors that can happen to any pilot. For example, accidentally switching to "3D Mode" or having a sleeve catch the "STOP" switch can cause a crash. We find that the most common cause is the "Return-To-Home" feature activating due to a low battery. Please review this video on the low battery feature. If parts were damaged, they are available for purchase in our store.
Repairs & Maintenance
Q: I crashed my Airwolf helicopter. How can I repair it?
A: Crashes happen, but the Airwolf is designed to be repairable. Follow our detailed disassembly and repair guides: Part 1 and Part 2.
Q: Where can I find tutorials for replacing specific parts?
A: We have a full library of repair tutorials. You can find videos on replacing the Main Shaft, Gear, Servo Arm, and much more in our main guide.
Q: Does my Flywing helicopter need lubrication?
A: No. Flywing helicopters use a completely lubrication-free design. All components are either self-lubricating, factory-sealed, or single-use. Adding lubricant can actually cause harm.
- Main gear set – self-lubricating composite; oil attracts dust
- Motor pinion – self-lubricating; keep clean and dry
- Tail drive – motor-direct; no lubrication required
- Servo gears & internals – factory-sealed with grease
- Ball links & pushrods – replace when loose; oil attracts dirt
- Rotor bearings – sealed, single-use; replace when rough
- Tail shaft bearings – single-use; replace when worn
- Ball link connections – check play; replace as needed
- Clean – wipe down after every flight session
- Inspect – screws, gears, and bearing condition
- Replace – swap worn parts; do not lubricate
- Do not oil gears – attracts dust, accelerates wear
- Do not oil servos – breaks the factory seal
- Do not oil ball links – no functional benefit
- Do not oil bearings – sealed; replace instead
In short: Flywing helicopters require zero lubrication. Focus on cleaning, inspection, and timely replacement of worn parts. This design reduces maintenance effort and improves reliability.
Flight Controller & Remote
Q: H2/H1 pro flight control | How to use the Hobbywing ESC
A: Please watch this tutorial: How to use the Hobbywing ESC.
Q: The red light on my flight controller is flashing. What should I do?
A: A flashing red light usually indicates a need for compass calibration. Please follow this tutorial to resolve the issue: Compass Calibration.
Q: The flight controller shows a "Lost RC Signal" error. How do I re-bind my remote?
A: You'll need to re-bind your remote controller to the flight controller. We have two helpful videos that walk you through the process: Binding Tutorial 1 and Binding Tutorial 2.
Q: I messed up my remote control settings. Can I restore them to default?
A: Absolutely. You can easily restore your remote's settings by following this guide: Restore Remote Settings.
General Policies & Safety
Q: Who is responsible if an accident occurs during the use of a product?
A: The end user assumes full responsibility and all risks associated with the use of radio-controlled flight products. Flywing accepts no responsibility for injury, death, or damage arising from the use of any products purchased from us.
Q: What is your policy on battery safety?
A: Customers are solely responsible for the safe use, charging, handling, storage, and disposal of Lithium Polymer (LiPo) and other batteries. We disclaim all liability for any damages or injuries related to battery use.
Q: Can I use images or descriptions from your website?
A: All content on our website, including images, descriptions, and trademarks, is the property of Flywing. Unauthorized use or reproduction is prohibited without our written consent.